Política de quejas y apelaciones

The complaints or appeals procedure begins with a communication addressed to the Director of the Revista de Estudios y Experiencias en Educación (REXE), at the e-mail address rexe@ucsc.cl 
Once received, receipt will be confirmed by the same means and the admissibility and merits of the submission will be assessed, with notice to the Editorial Team, which will have 15 working days in which to reach a decision. 

The Director may issue a reasoned decision on the complaint or appeal directly, or may order the opening of an investigation, which will be duly communicated to the complainant and to the parties involved. 
Where an investigation is opened, the parties may be required to provide additional information or to submit a defence, on the basis of which a decision will be taken. The decision may consist of rejecting the complaint, requesting further information, or upholding it in whole or in part, and will be communicated by e-mail. 

Where the decision confirms the complaint or appeal, this will be reported to the parties involved and, where applicable, to the author's institution of affiliation. 

Should the nature of the case warrant it, the relevant editorial measures will be adopted, such as the correction, retraction or removal of the published content.